Customer Success Manager - EMEA
S
SiftDigital Trust & Safety
Remote - IrelandFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years experience
- Required Skills
- RESTful APIsSaaS
Requirements
- 2+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
- Experience in the fraud/payments ecosystem is a plus.
- Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs).
- A track record of showing value through data-driven metrics and KPIs.
- Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences.
- Strong business acumen and ability to influence change of a customer organization.
- A strong work ethic and commitment to excellence; being creative, collaborative, goal-oriented, thoughtful, and resourceful.
- A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects.
- Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
Responsibilities
- Identify and address business and technical challenges, owning the entire process including relationship, project management & communication of issues and solutions.
- Demonstrate the value Sift is providing through strategic business reviews and consultative conversations.
- Build and maintain a deep understanding of Sift’s product offerings, sharing best practices across customers.
- Take a first pass at debugging issues and making recommendations for better integrations.
- Act as the champion and represent customers internally, providing feedback to improve the customer’s experience.
- Contribute to product documentation training with key learnings and best practices.
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