Customer Success Manager

New

LuminovoElectronics Supply Chain

🇪🇺 Europe (remote), +/- 2hrs CETFull-TimeManager

Salary not disclosed

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Job Details

Languages: German, English

Requirements

Customer Success or Account Management in B2B SaaS, with owning retention and expansion targets
Comfortable with revenue conversations and pipeline management
Fluent in German and English
Analytical and data-driven in how you prioritize your portfolio
Self-directed, curious, and motivated to go deep on complex products and industries
Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains

Responsibilities

Own a portfolio of accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
Drive net revenue retention through upsell and cross-sell within your book of business
Monitor customer health and engagement data to catch churn risk early
Translate customer feedback into structured insights for our product team
Stay close to electronics industry trends and supply chain challenges affecting your accounts
Use AI tools and automation to work smarter

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