Technical Writer
New
F
Form3 - ExternalFinTech
UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ years’ experience
- Required Skills
- Artificial IntelligenceGitRESTful APIsGitHubPostman
Requirements
- Experienced in Product documentation and content publishing.
- 1+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems.
- Proficient with documentation tools, such as Markdown, Swagger and Postman.
- Capable of creating high-quality materials for technical and non-technical audiences.
- Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
- Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
- Sound understanding of coding, APIs and Cloud-based architectures.
- Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
- Fluency in written and spoken English (Native level or equivalent).
- Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
- Experience of managing stakeholders and building relationships within remote, cross-functional teams.
Responsibilities
- Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
- Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
- Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.
- Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
- Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.
- Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
- Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
- Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.
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