Technical Writer
X
XBOWCybersecurity
EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- GitGitHubGitHub Actions
Requirements
- Written technical documentation for developer, security, or enterprise admin audiences
- Documented complex technical concepts for multiple skill levels
- Worked with docs-as-code workflows using Git, markup languages, pull requests, and documentation tooling
- Tested and used the products you documented
- Collaborated with engineering teams in fast-moving environments
Responsibilities
- Collaborate with product managers to define content strategy for new releases as they move from private preview to full release.
- Suggest changes to UI text that improve the user experience and reduce the need to "document the UI".
- Provide feedback on new features by testing them hands-on and helping engineering teams find edge cases and bugs before they ship to customers.
- Plan content based on user needs by working with customer success and go-to-market teams to identify what information different personas need to complete their job and how best to provide it.
- Create technical documentation including API docs, integration guides, tutorials, troubleshooting guides, and reference materials.
- Build content systems that scale through templates, style guides, and docs-as-code workflows.
- Test and validate what you document by running code examples, calling APIs, and reproducing scenarios yourself.
- Gather and act on feedback from usage analytics, support tickets, and conversations with customers.
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