Pharmacy Refill Technician
New
S
Shields Health SolutionsHealthcare
St. Cloud, MN (Remote)Full-TimeMiddle
Salary18 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Required: 1+ years, Preferred: 5-8 years
- Required Skills
- Microsoft Excel
Requirements
- State registered as a pharmacy technician
- Nationally certified as a CPhT or equivalent (strongly preferred)
- 1+ years of experience as a Pharmacy Technician (Required)
- 5-8 years of experience as a Pharmacy Technician (Preferred)
- Experience working with physicians, nurses, and other healthcare professionals (plus)
- High school diploma or GED
- Strong interpersonal communication skills
- Strong phone skills
- Highly proficient in Microsoft Office (Excel and Word)
- Able to quickly learn other programs and extract relevant information
- Strong organizational skills
Responsibilities
- Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
- Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
- Answer, resolve and triage inbound inquiries appropriately.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
- Following through with claim adjudication and troubleshooting and reject codes.
- Partnering with pharmacy to ensure proper in-stock of medications.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Properly discontinuing patients off service when appropriate.
- Documenting work appropriately across all systems.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolve problems, recommend improvements, implement change.
- Actively participate in process improvement initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
