Certified Pharmacy Technician - Refill & Medication Adherence
New
S
Shields Health SolutionsHealthcare
Remote (U.S.), ESTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft Excel
Requirements
- National certification (CPhT)
- State-registered Pharmacy Technician
- Willingness to obtain additional required licensure
- 1-3 years of pharmacy technician experience preferred
- Experience in refill management
- Experience in pharmacy claim adjudication
- Specialty pharmacy exposure
- Clinical care team collaboration
- Remote or call-center pharmacy experience (plus)
- High school diploma or GED
- Exceptional phone presence and patient communication skills
- Comfortable with outbound patient engagement
- Strong collaboration skills with clinicians, payors, and pharmacy teams
- Proficiency in Microsoft Excel and Word
- Ability to quickly learn new systems and workflows
- Excellent organization, multitasking, and attention to detail
Responsibilities
- Handle inbound pharmacy calls and place outbound patient refill calls
- Guide patients through the complete medication refill process
- Coordinate prescription refills including data entry and pharmacy claim adjudication
- Perform prescription status checks and resolve adjudication issues
- Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams
- Clarify prescription orders with pharmacists and/or clinicians as needed
- Identify medications requiring special handling (e.g., refrigerated or hazardous)
- Accurately manage and update patient and prescription data across systems
- Identify trends, resolve recurring issues, and recommend process improvements
- Maintain strict confidentiality of sensitive patient and healthcare data
- Participate in training, professional development, and quality initiatives
- Maintain schedule flexibility to meet health system partner needs (8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)
View Full Description & ApplyYou'll be redirected to the employer's site
