Bilingual (Spanish) Certified Pharmacy Technician - Refill & Medication Adher...
New
S
Shields Health SolutionsHealthcare
Remote (U.S.), 7:00am–7:00pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 1–3 years
- Required Skills
- Microsoft Excel
Requirements
- National Pharmacy Technician Certification (CPhT) required
- Active State Pharmacy Technician registration (obtainable with national certification)
- Willingness to obtain additional required licensure within an agreed timeframe
- High school diploma or GED required
- 1–3 years of pharmacy technician experience preferred
- Fluency in both English and Spanish (spoken and written) is required
- Exceptional phone presence and patient communication skills
- Comfortable with proactive outbound patient engagement
- Strong collaboration skills across clinical, pharmacy, and payor teams
- Proficiency in Microsoft Word and Excel
- Ability to quickly learn new systems, platforms, and workflows
Responsibilities
- Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
- Educate and guide patients through the end-to-end medication refill process
- Coordinate prescription refills, including data entry and pharmacy claim adjudication
- Perform prescription status checks and resolve adjudication or coverage issues
- Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
- Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
- Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
- Accurately document and maintain patient, prescription, and communication records across multiple systems
- Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
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