Senior Account Strategist - Americas
New
H
Human Made, makers of Altis DXPWeb development agency
US East Coast, Midwest, or Eastern/Mid CanadaFull-TimeSenior
Salary80000 - 100000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- WordPress
Requirements
- 3-5 years experience in a web development agency
- Specialization in WordPress or open source CMS platforms
- Proficiency in good client collaboration practices
- Comfortable discussing business outcomes with senior stakeholders
- Commercial sense to spot and close opportunities
- Energized by client and business growth
- Ability to manage and close opportunities
- Genuine care for the effectiveness of developed solutions
Responsibilities
- Build senior-level client relationships where stakeholders see you as a strategic partner
- Lead structured, outcome-focused business reviews resulting in clear decisions and next steps
- Handle difficult conversations early when expectations drift or commercial reality needs resetting
- Proactively identify and close expansion opportunities within your portfolio
- Meet individual sales targets consistently
- Maintain realistic and trusted forecasts aligned with results
- Balance commercial ambition with delivery reality
- Create and actively use Account Growth Strategies that produce real results
- Demonstrate deep understanding of each client's business, stakeholders, and operating context
- Anticipate future needs and proactively shape opportunities aligned to client goals
- Translate strategy into commercial outcomes
- Ensure delivery teams have the context and clarity needed on priorities, constraints, and expectations
- Surface commercial and delivery risks early and manage them effectively
- Act as the primary escalation point for account-level issues
- Maintain accurate, up-to-date account and revenue data for leadership planning
- Ensure clients experience Human Made as organised, responsive, and dependable
- Retain and grow client engagements within agreed scope and budget
- Create clarity and stability for clients, delivery teams, and leadership
- Onboard new clients effectively to set the tone for future engagement
- Work alongside Americas delivery squad to align projects with business outcomes
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