Billing Operations Analyst
New
D
DevSavant Inc.SaaS
LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- SalesforceMicrosoft ExcelGoogle Sheets
Requirements
- 1-2 years in billing, finance operations, revenue operations, or a similar analytical role within a SaaS or software-related company
- Strong communication skills in English (B2+ proficiency, written and verbal)
- Proficiency in Excel and/or Google Sheets (formulas, pivot tables, data organization)
- Experience working with SaaS platforms such as Salesforce and Stripe (or similar tools)
- Familiarity with AI tools (e.g., ChatGPT, Claude) and a genuine willingness to use them to improve productivity
- Stable internet connection for a 100% remote setting
- High attention to detail, strong sense of reliability, and ability to work independently
Responsibilities
- Review and respond to billing inquiries from customers via email
- Work in the Salesforce case queue to track, manage, and resolve billing issues end-to-end
- Use Stripe Billing and Salesforce to review, update, and modify subscription details
- Perform ad hoc audits and analytics on subscriptions to identify discrepancies, patterns, or opportunities for improvement
- Assist in updating billing details and coordinating outreach to manage and reduce unpaid invoice balances
- Partner with Finance, RevOps, and Sales to resolve billing issues and surface systemic improvements
- Proactively identify manual tasks and leverage AI tools to streamline workflows
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