Operations Analyst
X
Xapo BankFintech, Banking
Work from anywhere!Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Relevant experience
- Required Skills
- JiraMicrosoft ExcelConfluenceSlack
Requirements
- Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution
- Bachelor's degree or equivalent in Business Administration or a related field
- Proven experience in at least one of the following: payments, banking, financial reconciliation, or card disputes
- Strong work ethic with the ability to prioritize and manage multiple tasks in a dynamic environment
- Excellent communication skills (fluent in written and spoken English)
- Strong analytical and problem-solving abilities
- Data-oriented mindset with advanced Excel or database skills and high attention to detail
- A keen interest in technology and cryptocurrencies
- Ability to work with minimal supervision
- Organized, proactive, and a self-starter
- A problem-solving attitude with a focus on integrating solutions into daily workflows
- Dedicated workspace
- Reliable internet connection
- Devices and other essential equipment that meet minimal technical specifications
Responsibilities
- Troubleshoot and resolve issues related to customer transactions
- Perform daily or weekly payments to vendors or business partners
- Manage transaction statements to perform reconciliations of company assets
- Carry out controls to ensure financial data quality, completeness, and integrity, providing support to the Finance team
- Monitor transaction processing, including authorizations and settlements
- Manage debit card transaction disputes and fraud claims
- Assist the Customer Support team with customer inquiries
- Assist with various operations-related tasks, ensuring the timely completion of all related activities
- Contribute to ad hoc tasks and projects with a flexible and proactive attitude
- Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency
- Identify, propose, and document enhancements to processes and internal controls to align with industry best practices
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