Implementation Manager
New
S
SchoolStatusEdTech
Work From AnywhereFull-TimeManager
Salary55000 - 75000 USD per year
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Project ManagementMac OS X
Requirements
- Bachelor's degree in Business Administration, Project Management, or a related field.
- 3-5+ years of experience in project management, with a focus on implementing software solutions or coordinating technical projects.
- Strong understanding of project management methodologies, tools, and best practices.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders at all levels of the organization.
- Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
- Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve issues and overcome challenges.
- Experience working with cross-functional teams and managing stakeholders with diverse interests and priorities.
- Familiarity with the Mac OS X operating system, various remote work tools (e.g., Google Drive, Trello).
- Interest in educational technology and technology in general.
Responsibilities
- Initiate, organize, and complete the customer onboarding process, collaborating with Customer Success Managers and other Implementation Managers as necessary.
- Manage the handoff from the Sales Team to the Customer Success Team, ensuring a smooth transition and exceptional customer experience.
- Conduct online and onsite training sessions for SchoolStatus users, ranging from district office personnel to classroom teachers.
- Monitor customer engagement and utilization to ensure ongoing value in product usage and identify opportunities for improvement.
- Audit customer workflows, streamline processes, and integrate new features or options into existing configurations as needed.
- Develop expertise in the SchoolStatus software platform to anticipate customer needs and provide relevant support and guidance.
- Contribute to the development of a strong team environment through collaboration and high work standards.
- Develop detailed project plans, timelines, and budgets, and monitor progress against established milestones and deliverables.
- Identify and mitigate risks and issues that may impact project timelines or outcomes, and proactively address them to ensure successful project delivery.
- Communicate regularly with clients to provide updates on project status, gather feedback, and address any concerns or issues that may arise.
- Coordinate and manage resources, including internal team members, external vendors, and third-party contractors, to ensure smooth project execution.
- Conduct regular project meetings and status updates with internal and external stakeholders to review progress, address issues, and make decisions as needed.
- Prepare and deliver project documentation, including project plans, status reports, and post-implementation reviews, to stakeholders and senior management.
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