Billing Support Specialist
New
A
ApartmentIQPropTech, MarTech
U.S. from coast to coastFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Office SuiteQuickBooks
Requirements
- Bachelor’s degree in Accounting, Finance, or a related field preferred
- Proven experience in billing or a similar finance role
- Experience working in Multifamily or Proptech space preferred
- Strong understanding of accounting principles and billing processes
- Excellent communication and interpersonal skills
- Detail-oriented with strong analytical and problem-solving abilities
- Proficient in accounting software (e.g., QuickBooks)
- Proficient in Microsoft Office Suite
- Ability to work autonomously and prioritize workload
- Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
Responsibilities
- Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.
- Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.
- Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
- Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.
- Act as a professional point of contact to develop and maintain long-term trust with our customer base.
- Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.
- Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.
- Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.
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