Senior Customer Success Manager - West
New
D
DrataSaaS
Remote - US, Pacific Time ZoneFull-TimeSenior
Salary121600 - 187700 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceJiraHIPAA
Requirements
- Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes
- 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs
- 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value
- Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments
- Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation
- Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact
- Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira
- Comfortable working in a cross-functional, async-first environment, demonstrating trust, ownership, urgency, and resilience
Responsibilities
- Lead strategic relationships with commercial customers, earning executive trust and becoming a go-to advisor on compliance program success
- Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth
- Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
- Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans
- Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
- Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
- Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business
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