Senior Customer Success Manager, Strategic Accounts
E
Element451Higher Education SaaS
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum of 7 years
- Required Skills
- Salesforce
Requirements
- 7 years in a customer-facing role
- Experience in SaaS environments
- Proven track record in managing and growing high-value, strategic accounts
- Strong analytical and problem-solving skills
- Excellent communication, relationship management, and presentation skills
- Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus
- Strategic thinking and ability to develop and execute winning customer success plans
- Passion for building trust and exceeding customer expectations
- Bachelor’s degree required
Responsibilities
- Foster strong relationships with clients and stakeholders as the primary point of contact
- Partner with the client's core team to identify and prioritize their key needs and objectives
- Provide strategic consulting for full-cycle student engagement
- Oversee the implementation and management of the client’s contract across all participating schools
- Lead the day-to-day execution of client projects in collaboration with the project team
- Conduct discovery sessions for platform implementation, setup, and configuration
- Continuously optimize and make recommendations to improve student journeys and enrollment processes
- Conduct assessments of the institution's current recruitment and enrollment business processes
- Collaborate with internal teams, including sales, product development, and customer support
- Development of Managed Services documentation, processes, and playbooks
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