- Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell.
- Guide institutions toward full platform adoption and their desired learning outcomes.
- Translate data-driven insights into account strategies and presentations that align stakeholders on priorities.
- Build collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers.
- Monitor customer adoption and work with Project Leads and Key Decision Makers to increase platform utilization.
- Plan and coordinate professional development workshops and seminars on Packback and instructional AI.
- Communicate event goals and requirements to Curriculum Success Managers who execute training sessions.
- Monitor contract health, identify accounts at risk of churn, and implement targeted interventions.
- Serve as a subject matter expert on Packback features and updates, and develop repeatable solutions for known problems.
Account ManagementStakeholder managementCustomer Success+1 more