Medical Virtual Assistant - Orthopedic | Pain Management

Staffing for DoctorsHealthcare

PhilippinesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English
Experience: At least 2 years

Requirements

At least 2 years of experience as a Medical Virtual Assistant or Medical Administrative Assistant
Hands-on experience supporting Orthopedic and/or Pain Management practices
Strong understanding of medical terminology, especially musculoskeletal conditions and pain treatment plans
Experience with insurance verification, authorizations, and referrals
Familiarity with medical billing workflows preferred
Proficient in EMR/EHR systems
Experience with Kareo, Athena, eClinicalWorks, or similar EMR/EHR systems is a plus
Excellent English communication skills, both written and verbal
Strong multitasking, organizational, and time management skills
High attention to detail and ability to work independently
Reliable internet connection and quiet remote workspace
Experience with procedure scheduling (injections, imaging, surgeries) is preferred
Knowledge of orthopedic documentation and pain management treatment protocols is preferred
Experience handling workers’ compensation or personal injury cases is a plus

Responsibilities

Manage inbound and outbound patient calls professionally and efficiently
Schedule, confirm, and reschedule patient appointments
Verify insurance eligibility, benefits, and prior authorizations
Process referrals and coordinate specialist appointments
Maintain accurate patient records in EMR/EHR systems
Assist with patient intake, chart preparation, and documentation support
Handle prescription refill requests and route messages to providers
Support medical billing tasks such as claims follow-up, payment posting, and denial management
Coordinate imaging orders, lab requests, and treatment plans
Assist with pre-op and post-op patient instructions and follow-ups
Manage provider calendars and administrative tasks
Ensure HIPAA compliance and patient confidentiality at all times

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