Senior Project Manager - Strategic Partnerships
B
BetterHelpHealthcare
US - Remote, PSTFull-TimeSenior
Salary130000 - 160000 USD per year
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Job Details
- Experience
- 5-7 years
- Required Skills
- Microsoft ExcelPowerPointGoogle Workspace
Requirements
- 5-7 years of experience in project management, account management, partnerships, consulting, operations, or a related client-facing role
- PMP Certification
- Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment
- Experience supporting external partners or clients, ideally within b2b, healthcare, digital health, SaaS, or benefits-related industries
- Strong organizational and time management skills with exceptional attention to detail
- Demonstrated ability to track and analyze performance metrics (KPIs, SLAs) and translate data into clear insights and recommendations
- Excellent written and verbal communication skills, with experience preparing reports and supporting client-facing presentations (e.g., QBRs/MBRs)
- Ability to collaborate effectively across teams including product, operations, clinical, and technical stakeholders
- Strong problem-solving skills with the ability to proactively identify risks and coordinate solutions
- Proficiency in Google Workspace
- Proficiency in Excel/Sheets
- Proficiency in presentation tools (e.g., Google Slides, PowerPoint)
- Experience supporting service implementations or operational rollouts is a plus
- Experience with CRM or project management tools is preferred
Responsibilities
- Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management
- Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals
- Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs
- Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders
- Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements
- Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination
- Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes
- Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights
- Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person)
- Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate
- Assist in the development and maintenance of internal partnership documentation and playbooks
- Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights
- Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience
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