Technical Support Analyst
Anywhere in the US or outside of the USContractMiddle
Salary25 - 35 USD per hour
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Job Details
- Experience
- 3-5 years of experience in technical support role
- Required Skills
- AWSDockerGCPKubernetesTroubleshooting
Requirements
- 3-5 years of experience in technical support role
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Strong technical writing skills with experience creating user documentation
- Familiarity with ticketing systems and ITSM processes
- Familiarity with monitoring and reporting tools
- Experience with advertising technology platforms
- Experience with cloud platforms (AWS and/or GCP)
- Understanding of identity and access management (IAM) concepts
- Experience creating and managing user accounts and permissions
- Experience with container technologies (Kubernetes, Docker)
Responsibilities
- Provide operational support for primary revenue-generating applications
- Participate proactively in incident resolution
- Respond to support tickets and user inquiries with timely, effective solutions
- Monitor system performance and proactively identify potential issues with applications and infrastructure
- Document technical procedures, troubleshooting steps, and knowledge base articles
- Create and maintain end user documentation for internal applications
- Collaborate with platform engineering team on incident response and system improvements
- Assist with user onboarding and training on systems and cloud platform access
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