Senior Support Engineer
New
A
AerospikeDatabase
Remote, CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7–10+ years
- Required Skills
- AWSNosqlLinux
Requirements
- 7–10+ years in technical support, systems engineering, or related roles
- Deep proficiency with Linux
- Solid understanding of distributed systems and high-availability environments
- Hands-on experience with NoSQL or similar database platforms
- Familiarity with hybrid and cloud infrastructure (AWS preferred)
- Excellent problem-solving and diagnostic skills
- Strong written and verbal communication skills
- Comfortable in a dynamic environment; self-starter with a growth mindset
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience
Responsibilities
- Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem)
- Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement
- Participate in real-time customer remediation efforts and live incident resolution
- Act as a customer advocate to ensure timely and accurate issue resolution
- Support enterprise customers with mission-critical systems and real-time data use cases
- Assist with new deployments, configuration guidance, and performance tuning
- Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities
- Contribute to a collaborative, agile, and globally distributed support team
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