Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem)
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement
Participate in real-time customer remediation efforts and live incident resolution
Act as a customer advocate to ensure timely and accurate issue resolution
Support enterprise customers with mission-critical systems and real-time data use cases
Assist with new deployments, configuration guidance, and performance tuning
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities
Contribute to a collaborative, agile, and globally distributed support team
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About Aerospike
Aerospike builds a high-performance, NoSQL database designed for real-time, mission-critical applications. Their technology is trusted by global leaders like Adobe, PayPal, and Wayfair to power applications requiring low-latency data access and high throughput. Aerospike processes millions of transactions per second with sub-millisecond latency, offering significant cost savings compared to traditional databases. The database is optimized for speed through a unique hybrid memory architecture, combining in-memory and on-disk storage with a distributed design. This enables use cases such as real-time analytics, personalized recommendations, ad targeting, and fraud detection.
How We Work
Aerospike fosters a positive work environment where employees feel extremely happy with their team and leadership. They value strong team alignment and productivity, with Bay Area-based team members working from the office 2-3 times per week. The company embraces diversity, equity, and inclusion, aiming to create an environment where everyone can thrive. Employees rate the pace of work as comfortably fast and appreciate the collaborative atmosphere with dedicated and honest colleagues.
Engineering at Aerospike
Aerospike's core database is written in C and utilizes a shared-nothing architecture for high performance and scalability. The patented Hybrid Memory Architecture (HMA) is a key differentiator, storing database indices in RAM while data resides on persistent SSDs, allowing for massive data volumes with sub-millisecond access times. This architecture minimizes server footprint, enabling customers like Criteo to consolidate thousands of servers while achieving 250 million transactions per second. Engineers tackle challenges in distributed systems, real-time data processing, and multi-cloud deployments, continuously optimizing for performance, cost, and security. The recent Aerospike Database 8 introduced distributed ACID transactions, shifting the burden of consistency from applications to the database itself, leading to more dependable applications and reliable uptime.
Why Join Us
Drive real impact by building systems that power mission-critical applications for global leaders.
Work on cutting-edge distributed systems and cloud technologies, pushing the boundaries of real-time data management.
Join a team that values collaboration, continuous learning, and innovation in a supportive and diverse environment.
Shape the future of data, including machine learning, generative AI, and agentic AI, with a database built for infinite scale.
Benefits & Perks
Comprehensive health plans and flexible spending accounts.
401(k) and development opportunities.
Flexible Time Off (FTO) in addition to company holidays.
Gym Membership / Reimbursement and Dental Insurance.
Competitive pay, with California-based Senior Infrastructure Engineer salaries ranging from $133,000 - $174,000 and Senior Software Engineer salaries from $169,000 - $195,000.