Salesforce Business Analyst
R
Remote Talent LATAMSalesforce Consulting
LATAM OnlyFull-TimeMiddle
Salary4000 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- JiraAsana
Requirements
- 2+ years of experience in a Salesforce Business Analyst, Implementation, or consulting role
- 3–4+ years of experience in client-facing roles (Account Management, Project Management, or similar)
- Strong experience managing client relationships, including handling difficult conversations and scope control
- Working knowledge of Salesforce Sales Cloud
- Working knowledge of Account Engagement (Pardot)
- Familiarity with reporting, dashboards, automation (flows/workflows), and basic configuration in Salesforce
- Exposure to data migration and integrations (hands-on not required but preferred)
- Experience managing multiple projects simultaneously in a fast-paced environment
- Strong communication skills with the ability to explain technical concepts to non-technical clients
- Highly organized, proactive, and solution-oriented
- Salesforce certifications (preferred but not required)
- Experience with tools like Asana, Jira, Trello, or similar project management platforms (nice to have)
- Exposure to Service Cloud, Marketing Cloud, or other Salesforce products (nice to have)
- Experience in consulting or agency environments (nice to have)
Responsibilities
- Lead discovery sessions to gather business requirements, user stories, and acceptance criteria
- Serve as the primary client contact, managing communication, expectations, and follow-ups
- Manage a portfolio of 10–20+ concurrent Salesforce projects in a fast-paced environment
- Review statements of work (SOWs) and manage scope, timelines, and change requests
- Translate business needs into clear requirements for internal Salesforce Admin and delivery teams
- Support Salesforce implementations from kickoff through completion
- Perform light Salesforce administration (user setup, page layouts, custom fields, validation rules, reports, dashboards, and basic automation)
- Assist with data migration, integrations, and common Salesforce workflows (leads, opportunities, web-to-lead, etc.)
- Identify risks, blockers, and out-of-scope requests early and communicate proactively
- Guide clients on Salesforce best practices and recommend improvements aligned with business goals
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