Worldwide East Provider Success Manager
U
UTR SportsSports Technology
AustraliaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Chinese
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCustomer SuccessHubSpotGoogle SheetsAccount Management
Requirements
- 2+ years of experience in account management, customer success, or provider services
- Experience in the sports or technology industries preferred
- Proven ability to manage a portfolio of clients, driving satisfaction, retention, and revenue growth
- Strong understanding of client success metrics, including retention, renewal rates, and account expansion
- Excellent interpersonal and communication skills
- Track record of meeting or exceeding revenue targets
- Proficiency in CRM systems (HubSpot preferred) and customer success tools
- Advanced proficiency in Google Sheets / Excel, with the ability to build reports and dashboards from scratch using large datasets
- Fluency in English
- Fluency in Chinese (written and spoken) is a plus
- Knowledge of the sports industry, particularly tennis or pickleball, is a plus
- Ability to travel occasionally within your assigned region to meet with clients and attend events
- Residing in Australia
- Experience with organized tennis
- Experience with UTR tools and technologies, including the UTR TMS, and hands-on involvement in running tennis or pickleball events is a strong plus
Responsibilities
- Manage and grow relationships with existing providers, clubs, and academies across the East Region worldwide.
- Ensure client satisfaction, retention, and the expansion of UTR Sports' presence by helping partners grow their events and maximize their use of UTR Sports' platforms.
- Drive individual revenue targets, renewals, and overall client success within your region.
- Collaborate closely with the East Regional Manager, International Director, and other key stakeholders to support their goals.
- Manage and grow the relationship with Tennis Australia in the clubs and academies space.
- Serve as the primary point of contact for clients, ensuring they are maximizing the value of UTR Sports' platforms and tools.
- Achieve individual revenue targets by ensuring account renewals and identifying opportunities for growth through upsells and cross-sells.
- Develop strategies to expand business within existing accounts, focusing on growing participation in UTR Sports-supported events.
- Track and monitor key performance indicators (KPIs) related to client satisfaction, retention, renewals, and account growth.
- Collaborate with other UTR Sports teams, including sales, marketing, and customer success, to ensure clients receive a seamless and consistent experience.
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