Merchant Success Manager - AU
S
ShipBob, Inc.E-commerce
Remote in AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Minimum 3 years of experience in sales and merchant services in the technology industry
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs and driving solutions
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
- PowerPoint skills
- Excel skills
Responsibilities
- Upon account assignment, uncover what ‘success’ means to a Merchant.
- Continually re-evaluate success criteria, needs, and goals of Merchants.
- Develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success.
- Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features.
- Actively monitor merchant health and take quick and decisive action to course-correct.
- Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
- Help dictate product and services road map to deliver greater impact to Merchant partners.
- Foster Merchant advocacy by providing world class experience (NPS).
- Contribute to ShipBob’s company growth through high merchant retention (Churn).
- Usher in mutual success for Merchant and ShipBob through adoption of new, key features and services (Upsell).
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