Capacity Operations Specialist
P
ParallelHealthcare, Education Services
Remote, United StatesFull-TimeMiddle
Salary65000 - 75000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- SalesforceMicrosoft ExcelZendesk
Requirements
- 1–3 years of experience in a high-volume operational, coordination, or data management role
- Experience in staffing, recruiting, or healthcare/education services environment preferred
- Proven ability to manage high-volume daily workflows
- Experience owning and triaging ticket queues (like ZenDesk)
- Experience executing defined processes
- Experience in supporting process improvements
- Ability to identify duplicative work and flag inefficiencies
- Exceptional organizational skills
- Meticulous attention to detail for data integrity and documentation
- Proactive and collaborative approach
- Ability to effectively communicate potential issues
- Basic level Excel skills
- Ability to perform data analysis
Responsibilities
- Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
- Be the primary owner of the provider-to-assignment matching process, applying established guidelines
- Conduct daily monitoring of the Salesforce pipeline to identify staffing needs
- Coordinate with Clinical Managers and Customer Success on assignments and provider questions
- Manage the initiation of cross-licensing requests and track progress
- Update demand segmentation documentation to inform Recruiting team of urgent needs
- Communicate urgent provider status changes to Clinical Manager and HR
- Flag duplicative work and inefficiencies with staffing process
- Provide operational perspective to drive long-term system and process improvements
View Full Description & ApplyYou'll be redirected to the employer's site
