Customer Success Manager (UK)
S
SpellbookLegalTech
Remote - UKFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2–3 years
- Required Skills
- HubSpot
Requirements
- 2–3 years of customer success, account management, or sales experience in a SaaS startup
- Proven success managing mid-market and enterprise accounts
- Strong sales acumen and objection-handling skills
- Excellent communication and relationship-building abilities
- Experience creating QBRs and email campaigns to engage customers
- Data-savvy, able to generate insights and demonstrate ROI
- Problem-solving skills for technical challenges
- Adaptability and independence in a fast-paced startup environment
- Familiarity with HubSpot
- Familiarity with Stripe
Responsibilities
- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR
- Build strong relationships with key stakeholders to drive satisfaction and loyalty
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities
- Address objections and clearly articulate the ROI of Spellbook’s solutions
- Design and send targeted emails to engage legal professionals resistant to traditional meetings
- Deliver tailored presentations and product demonstrations to meet client needs
- Analyze usage data to identify patterns, drive engagement, and demonstrate ROI
- Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities
- Troubleshoot technical issues, collaborating with support and product teams to resolve them
- Act as the customer’s advocate, providing feedback to internal teams to improve our product
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