Multilingual Customer Success Manager - EU Markets
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StoraSelf Storage Software
Remote within the UK, Spain, France, or GermanyFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent English, professional fluency in at least two of the following languages: French, Spanish, or German
- Required Skills
- HubSpotNotion
Requirements
- Fluent English
- Professional fluency in at least two of French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently
- A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organised, track progress, and make sound decisions
- Experience with B2B SaaS or technology businesses (preferred)
- Experience with customer onboarding, account management, or long-term relationship ownership (preferred)
- Experience working with European or multi-market customers (preferred)
- Experience delivering customer conversations across multiple channels, including email, video, and phone (preferred)
- Experience supporting customers in a consultative way (preferred)
Responsibilities
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person—especially where language or local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
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