Strategic Customer Success Manager
A
AtlanData and AI
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role
- Required Skills
- Artificial IntelligenceSnowflakeTableauBigQuerydbtLooker
Requirements
- 7+ years of professional experience
- 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role
- Passion about helping customers succeed and belief in the power of data collaboration, trust, and governance
- Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies
- Actively use AI to think, prepare, and work better
- Ability to translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes
- Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations
- Experience with data governance, lineage, or metadata platforms (nice to have)
- Familiarity with APIs, integrations, or workflow automation (nice to have)
- Industry depth (e.g., financial services, healthcare, retail) (nice to have)
- Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero (nice to have)
- Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA (nice to have)
Responsibilities
- Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement
- Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators
- Deliver clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage
- Bring the voice of the customer into Atlan, influencing product direction, GTM strategy, and how we scale Customer Success
- Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan
- Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org
- Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success
- Capture and share customer wins, helping elevate Atlan’s impact across the global data community
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