Manager, Customer Success
New
P
PagerDutyDigital Operations Management
Remote (USA). Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingFull-TimeManager
Salary109,900 - 150,900 USD per year
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Job Details
- Experience
- 6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred
- Required Skills
- Project ManagementSalesforceTableauAnalytical SkillsDevOpsSaaS
Requirements
- Bachelor's degree
- 6+ years of experience in customer-facing SaaS roles
- 2+ years of people management experience
- Proven track record of high performance in managing strategic customers
- Strong analytical skills
- Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)
- Demonstrated ability to manage complex client relationships
- Experience working with and managing remote teams
- Strong project management and organizational skills
- Excellence in verbal and written communication
- Experience with SaaS-based products
- Understanding of DevOps, IT Operations, and digital transformation
- Experience working with technical professionals and DevOps teams
- Knowledge of digital operations maturity models
Responsibilities
- Advocate for the Customer
- Strategic Leadership
- Team Management
- Retention and Growth
- Data Analysis and Reporting
- Cross-Functional Collaboration
- Process Improvement / Managing Workload
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