Associate Customer Success Manager - Commercial

FlashpointThreat data and intelligence

Remote in the United StatesFull-TimeMiddle

Salary82900 - 90000 USD per year

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Job Details

Critical thinking and problem-solving skills with the ability to diagnose and troubleshoot technical issues
Excellent written and verbal communication skills, with the ability to disseminate clear and appropriate information to both business and technical audiences
Customer-focused with a commitment to delivering high-quality service and building customer trust
Strong work ethic, can-do attitude, with the ability to work effectively with minimal daily oversight in an on-demand environment
Ability to take customer feedback and articulate it into meaningful actions and insight for our product team
Familiarity with cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection
Client-facing experience, preferably in a tech-driven environment
Capacity to act both as a team player and a coach
Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
A background in the broader intelligence community or military intelligence is desired

Cultivate and manage strong relationships with key stakeholders on threat intelligence, fraud prevention, and physical security teams
Understand client needs, provide tailored solutions, and ensure ongoing satisfaction
Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
Work internally across multiple Flashpoint teams to enhance our product offerings
Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation
Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets

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