Senior Manager, Customer Success Management - Commercial/Digital
C
ChainguardCybersecurity
United States - RemoteFull-TimeManager
Salary200000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- CybersecurityDevOps
Requirements
- 4+ years of experience in Customer Success, Account Management, or related fields
- Prior people management experience with a track record of developing high-performing teams
- Experience supporting Commercial, SMB, or high-volume customer segments
- Experience with digital/scaled tech touch customer success models
- Background in Cybersecurity, DevOps, or a related technical domain preferred
- Strong operational mindset with experience building or optimizing processes
- Proven ability to drive retention and growth in a metrics-driven environment
- Excellent communication and interpersonal skills across diverse audiences
- Bachelor’s degree in a relevant field
- Advanced degree preferred
Responsibilities
- Build, lead, and mentor a team of CSMs supporting Commercial and Digital customers
- Foster a collaborative, high-performance, and customer-centric culture
- Partner with Customer Success and cross-functional leaders to define segment-specific strategies
- Execute programs tailored to Commercial and Digital customer needs
- Design and operationalize scaled engagement models, including digital-first approaches
- Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
- Guide the team in identifying churn risks and expansion opportunities
- Champion digital customer success strategies such as automated outreach and lifecycle programs
- Collaborate with Sales, Product, and Marketing to drive adoption and expansion
- Implement and refine processes that enable scale and efficiency
View Full Description & ApplyYou'll be redirected to the employer's site
