Medical Records Intake Coordinator
Inactive
LATAM: Mexico City (Mexico), Bogot (Colombia), Buenos Aires (Argentina), Metro Manila (Philippines), Central Visayas (Philippines), CST working hours, US time zone coverage required (CST daytime hours) (9:00 AM 5:00 PM CST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- Strong technical proficiency navigating portals, PDFs, secure websites, and fax dashboards
- Excellent organizational skills with experience managing structured, repetitive workflows
- High attention to detail with the ability to detect discrepancies or missing items
- Consistent performance processing repetitive tasks at speed and accuracy
- Clear written communication for updates, documentation, and escalations
- Reliable, process-driven work style with strict adherence to SOPs
- Nursing Background
Responsibilities
- Monitor email inboxes, fax dashboards, provider portals, and secure websites throughout the workday
- Download all incoming records, invoices, and documents promptly
- Ensure correct file naming, logging, and storage based on internal standards
- Maintain uninterrupted monitoring coverage to prevent missed items
- Update and manage structured tracking sheets documenting all channels and timestamps
- Follow a consistent monitoring cadence to ensure full coverage across all accounts
- Validate that all expected sources have been reviewed with no gaps
- Categorize documents into primary types (invoices vs. medical records)
- Upload files into the correct sections of internal proprietary systems
- Ensure all uploads meet accuracy, formatting, and completeness expectations
- Communicate with internal teams regarding missing documents or unresponsive providers
- Flag outdated or unusual provider websites requiring specialized handling
- Provide concise, timely updates and escalate issues as necessary
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