Customer Onboarding Manager | Korean + Japanese speaking

DeelHR, Payroll, Finance SaaS

APACFull-TimeManager

Salary not disclosed

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Job Details

Fluent level of Korean
Fluent level of Japanese
Fluent level of English
2+ years in a customer onboarding or Implementation role
Experience supporting a B2B SaaS product
Experience in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships
Passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans and schedules
Driven, quick-thinking, and thrive in a fast-paced, challenging environment
Excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Plan, execute, and monitor the successful launch of Global all-in-one Employee Management Platform Implementation for clients, ensuring timely completion.
Become a Deel expert and a go-to resource for customers and internal colleagues by deeply understanding products/services, industry trends, and competitive landscape.
Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
Enable the customer base by understanding their use cases and aligning them with Deel’s best practices.
Identify, analyze, and resolve complex problems creatively and resourcefully.
Provide global payroll expertise to customers and internal Deel peers, driving continuous improvement.
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.
Support team members for collective success and develop/document implementation processes and best practices.

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