Accounts Receivable Collector
H
HeadQuartersCannabis industry
Mexico. SerbiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft Office SuiteGoogle WorkspaceSlack
Requirements
- Excellent communication skills, both verbal and written
- Strong attention to detail and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
- Previous experience in accounts receivable or a similar role is preferred
- Comfortable using financial systems and software (e.g., ENCOMPASS, Payment Profile Dashboard)
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office Suite (Word, Excel)
- Proficiency in Google Workspace
Responsibilities
- Regularly review the "Holds Report" on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders
- Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account
- Schedule payment pickups as necessary
- Respond promptly to emails, phone calls, and text messages from retailers
- Coordinate with the AR team to request credit applications from retailers
- Send out Final Decision emails regarding credit requests to retailers every Friday
- Collaborate with the AR team to address and resolve any discrepancies
- Update and maintain notes on the "Payment Profile Dashboard"
- Revoke payment terms for unreliable accounts, when necessary
- Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details
- Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports
- Set up and manage payment plans for retailers experiencing difficulty settling their balance
- Follow up on Slack whenever tagged in a specific case to ensure prompt resolution
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