Partner Support Specialist
P
PHILHealth-tech
AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Google Workspace
Requirements
- Prior pharmacy technician experience or direct experience working with prescription-related workflows
- 2+ years of experience in administrative support, operations, customer support, or a related field
- Strong attention to detail with proven organizational and time-management skills
- Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
- Willingness and ability to learn operational workflows and identify root causes quickly
- Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
- Solid written, verbal, and interpersonal communication skills
- Ability to operate effectively in a fast-paced, evolving environment
- Comfortable with ambiguity and adaptable within a rapidly growing startup
- Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms
Responsibilities
- Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
- Review and respond to internal escalation requests in a timely and accurate manner
- Perform data entry and process requests for Phil’s regional partners
- Contact partners to resolve issues that may impact a successful client, patient, or partner experience
- Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
- Review script-level issues to ensure proper processes were followed and correct errors as needed
- Triage, resolve, and respond to order-related escalations and one-off requests
- Identify errors, understand operational workflows, and take action to unblock prescriptions
- Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.
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