Bilingual Clinical Support Specialist
A
ArineHealthcare Technology
United StatesTemporaryMiddle
Salary17 - 22 USD per hour
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Job Details
- Languages
- English, Spanish, Mandarin / Cantonese, Vietnamese
- Required Skills
- Google Workspace
Requirements
- Bachelor's degree in Health Sciences or a related field OR healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
- Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese
- Ability to prioritize effectively and work in a fast-paced environment
- Knowledge of basic medical terminology and medication names (brand and generic)
- Excellent written and oral communication skills
- Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
- A team player mindset with the ability to work independently
- Ability to work 40 hours/week (Monday-Saturday up to 6pm Pacific Time)
Responsibilities
- Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
- Identifying potential medication-related and health-related issues and escalating them to the pharmacist
- Obtaining provider contact information to facilitate the delivery of clinical interventions
- Obtaining patient information required for clinical interventions
- Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
- Accurate record keeping in Arine's software platform
- Participating in process improvement meetings and team meetings to optimize workflows
- Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
- Preparing and mailing patient educational materials and other necessary items as needed
- Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
- Assisting with obtaining referrals and authorizations
- Undertaking other assigned projects
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