Senior Director, Chapter Relations Leader
M
Make-A-Wish AmericaNonprofit
Continental U.S.Full-TimeSenior
Salary141500 - 162000 USD per year
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Job Details
- Experience
- 7+ years of progressively responsible senior leadership experience; 5+ years in a senior leadership position
- Required Skills
- Project ManagementData AnalysisFinancial ManagementMicrosoft ExcelFinanceChange ManagementResearchBudgeting
Requirements
- Bachelor's degree required (nonprofit management, business or related field preferred)
- 7+ years of progressively responsible senior leadership experience in a federated non-profit organization required
- Make-A-Wish chapter leadership preferred
- 5+ years in a senior leadership position
- Excellent knowledge of nonprofit resources and best practices in fundraising, program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements
- Demonstrated experience in project management
- Demonstrated experience in research and data analysis
- Demonstrated experience in change management
- Demonstrated experience in program delivery
- Demonstrated experience in business planning
- Demonstrated experience in board/committee support
- Strong knowledge of Microsoft Office applications
- Demonstrated expertise in Word
- Demonstrated expertise in Excel
Responsibilities
- Manage and support a team of CRLs in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined measures and deliverables.
- Identify and partner with chapters experiencing leadership, mission delivery, financial and/or other performance challenges by providing guidance, and support in course-correcting their trajectory.
- Crafts and facilitates ongoing education for chapter CEOs.
- Sets new chapter CEOs up for success with a comprehensive and immersive multi-year on-boarding program. Designs, facilitates, and supports effective Board Chair and Board Member on-boarding and continuing education.
- Influence change and establish mutual accountability between national and chapter leadership to support individual chapter and network sustainability.
- Serves as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
- Sources, develops, curates, and maintains templates, tools, and best practices for chapter health and success, ensuring clarity, consistency, and applicability across the enterprise.
- Support CEOs in conducting an annual Employee Engagement Survey and support in action planning based on results.
- Supports the evolution of chapter and Make-A-Wish America governance policies and processes to meet changing needs.
- Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities.
- Partners with Chapter Operations Support team to maximize chapter operational performance and effectiveness through the identification and development of value-add shared services.
- Partners with Wish Resources team to maximize wish enablement across the enterprise.
- Partners to review, refine, roll out and educate chapters on benchmarks and performance metrics.
- Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.
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