Utility Delinquency Specialist (Collections)
PhilippinesFull-TimeMiddle
Salary6 USD per hour
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Job Details
- Required Skills
- Microsoft Excel
Requirements
- Experience/knowledge of the collection processing highly preferred
- High attention to detail and compliance-oriented mindset
- Proficiency with web-based portals, dashboards, and Excel reporting
- Ability to communicate clearly and professionally with homeowners
- Strong organizational and follow-up skills
- Ability to manage deadlines and multiple workflows simultaneously
Responsibilities
- Follow strict deadlines
- Prepare collection reporting for portfolio of associations
- Execute Delinquency Process in software system for assigned portfolio
- Review of Delinquency Maintenance module in software system for credit & zero balance accounts
- Prepare accounts for disconnection referral to third party partners
- Correspond with third party providers regarding re-connection upon receipt of payments
- Correspond with residents regarding account balances
- Correspond with site teams regarding delinquent accounts
- Maintain proper back-up and notation on accounts
- Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan
- Other tasks/projects as outlined by department leader
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