AR Collections Specialist

Philippines, Eastern Timezone business hours (United States)ContractMiddle

Salary8 USD per hour

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Job Details

Strong analytical and problem-solving skills.
Experience working with payment processing systems such as Onyx, TACS, and wire transfers is a plus.
Familiarity with financial reconciliation, invoice adjustments, and supplier management.
Excellent communication and coordination skills.
Ability to work independently and manage multiple tasks efficiently.
Able to work during Eastern Timezone business hours (United States).
Detail-oriented with the ability to manage multiple tasks and priorities.
Ability to research and validate financial data across multiple sources.
Maintain organized records and update the checklist regularly.
Ensure streamlined documentation and communication for seamless operations.
Proficient in Microsoft Excel and Google Sheets.
2 years+ work experience.
Accounts receivable and/or finance experience in the travel industry is highly preferred.
Strong verbal and written English.

Find contacts (e-mails/phone numbers) for suppliers.
Identify and resolve payment-related issues, including disputes, short payments, and missing payments.
Investigate payment applications using Onyx, TACS, check and wire transfer records.
Validate commission payments with the Supplier Portal on a weekly basis.
Handle disputed amounts by verifying records in Retool, making necessary invoice adjustments, and providing updates.
Address duplicate bookings by coordinating with the bookings team.
Contact suppliers' finance departments via phone or email.
Researching contact details using Intercom, Internet, Retool Supplier Management or other internal and external resources.
Update the tracking sheet with contact attempts and outcomes.
Manage invoice-related tasks using available resources such as Retool links and Intercom emails.

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