Clinic Operations Coordinator (Virtual Front Desk + Care Ops)
P
PearlHealthtech / Healthcare Operations
Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines. Central Luzon, Philippines. Western Visayas, Philippines. Northern Mindanao, Philippines, 8:00 AM–6:00 PM Eastern Time (ET)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SlackEHR
Requirements
- 2+ years of experience in a healthcare setting (clinic operations, front desk, or care coordination)
- Strong verbal and written English communication skills
- Experience working with EHR systems (Athena, eClinicalWorks, Tebra, or similar)
- Proven ability to manage patient interactions, including scheduling and billing conversations
- Proactive, detail-oriented, and highly organized work style
- Strong follow-through and ability to independently close operational loops
- Proficiency with Athena, eClinicalWorks, Tebra, or equivalent EHR
- Proficiency with Slack
- Proficiency with VoIP phone systems
- Proficiency with Email platforms
- Proficiency with Text messaging tools
Responsibilities
- Answer and triage all inbound patient calls within operational hours
- Respond to patient inquiries via email and text with professionalism and empathy
- Gather relevant patient information to support provider preparation
- Convert inbound inquiries into scheduled appointments and ensure timely responses
- Manage appointment scheduling, rescheduling, confirmations, and cancellations
- Onboard patients into the EHR and ensure completion of intake requirements
- Verify insurance eligibility and confirm payment methods on file
- Collect copays and follow up on missing patient information prior to visits
- Track and follow up on labs, referrals, pharmacy issues, and documentation
- Proactively contact patients to resolve outstanding care-related items
- Coordinate with billing teams on claims and discrepancies
- Follow up on unpaid balances and ensure timely resolution
- Create and maintain SOPs for core operational workflows
- Standardize communication templates and scripts
- Provide feedback to improve internal systems and processes
- Document workflows in real time to support scalability
- Compile monthly performance reports from the EHR
- Identify operational bottlenecks and recommend improvements
View Full Description & ApplyYou'll be redirected to the employer's site
