Network Support Engineer (Level 3)
F
FusionTekManaged Service Provider
United States, Pacific or Central time zonesFull-TimeMiddle
Salary85000 - 95000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- AWSCiscoMicrosoft AzureNetworking
Requirements
- 3–5+ years of hands-on networking + advanced IT support
- Experience within a Managed Service Provider (MSP) environment
- CompTIA Network+ (Required)
- Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
- CompTIA Security+
- Fortinet NSE4+
- SonicWall SNSA
- Microsoft Azure Administrator (AZ-104) or Microsoft 365 Administrator Expert (MS-102)
- Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management (e.g., Fortinet, SonicWall, Cisco, or Meraki)
- Experience with Datto Networking (APs, switches) is a major advantage
- Demonstrated ability to recover client data during outages and manage high-pressure DR scenarios
- Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
- Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper-V)
- Working knowledge of Microsoft Azure and/or AWS
- Proven ability to work independently in a 100% remote environment
- Strong communication, time management, and proactive collaboration skills
Responsibilities
- Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
- Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
- Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
- Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
- Documentation & Best Practices: Maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.
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