Bilingual Patient Services Representative (Remote, Spanish Speaking)
P
Pair TeamHealthcare
CaliforniaFull-TimeLead
Salary25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 3+ years
- Required Skills
- Microsoft Excel
Requirements
- 3+ years of general work experience (healthcare call environments preferred)
- Physically located in California
- Maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations (for Field Ops)
- Quiet, HIPAA compliant and internet connected space (for Virtual Ops)
- Bilingual – English/Spanish
- Telehealth experience in high volume call settings (inbound and outbound)
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder (preferred)
- 2+ years of healthcare call center experience (preferred)
- Experience with motivational interviewing (preferred)
- Metrics driven (preferred)
- Zest for problem solving, seeking answers, and thinking outside the box (preferred)
- Detail-oriented and organized self-starter who is a rockstar multitasker (preferred)
- Reliable and comfortable in an ever-changing environment (preferred)
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
View Full Description & ApplyYou'll be redirected to the employer's site
