Identity & Numbering Operations Analyst - US Registration Specialist RCS
V
VonageTelecom or CPaaS
Fully remote candidates located within MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SQLJiraMicrosoft ExcelGoogle Sheets
Requirements
- 3+ years of Operations experience in Telecom or CPaaS
- Specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent onboarding
- Deep expertise in US Carrier Operations and CTIA Messaging Principles
- Experience overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free and Short Codes through manual and API-based network registration workflows
- Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations
- Demonstrated ability to work autonomously, investigate root causes and propose process improvements
- Strong proficiency in data tools (Excel, Google Sheets)
- Knowledge of SQL or JIRA is a plus
- Exceptional English communication skills
- Resilient, problem-solving mindset, comfortable navigating ambiguity
Responsibilities
- Manage the technical and administrative requirements for RCS brand onboarding
- Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free and Short Code campaigns
- Direct the submission, vetting and approval processes to minimize time-to-market while ensuring strict adherence to carrier guidelines and industry standards
- Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes
- Monitor and interpret evolving regulatory mandates to proactively update internal compliance standards
- Analyse operational data to identify rejection trends and drive automation initiatives that reduce manual processing time
- Contribute and maintain "Golden Standard" documentation for carrier requirements
- Collaborate with Sales and Product teams to streamline onboarding especially for high-value enterprise customers
- Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team
- Lead operational reviews, using data to report on volume, timelines and vendor performance to leadership
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