Identity & Numbering Operations Analyst - US Registration Specialist (RCS)
MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SQLJiraMicrosoft ExcelGoogle Sheets
Requirements
- 3+ years of Operations experience in Telecom or CPaaS, with a specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent onboarding.
- Deep expertise in US Carrier Operations and CTIA Messaging Principles.
- Overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free and Short Codes through manual and API-based network registration workflows.
- Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations.
- Demonstrated ability to work autonomously, investigate root causes and propose process improvements.
- Strong proficiency in data tools (Excel, Google Sheets).
- Knowledge of SQL or JIRA is a plus.
- Exceptional English communication skills, capable of summarising complex technical issues.
- A resilient, problem-solving mindset, comfortable navigating ambiguity in a fast-paced regulatory environment.
Responsibilities
- Manage the technical and administrative requirements for RCS brand onboarding, ensuring seamless integration with carrier ecosystems.
- Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free and Short Code campaigns.
- Direct the submission, vetting and approval processes to minimize time-to-market while ensuring strict adherence to carrier guidelines and industry standards.
- Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes.
- Monitor and interpret evolving regulatory mandates to proactively update internal compliance standards.
- Analyse operational data to identify rejection trends and drive automation initiatives that reduce manual processing time.
- Contribute and maintain "Golden Standard" documentation for carrier requirements.
- Collaborate with Sales and Product teams to streamline onboarding especially for high-value enterprise customers.
- Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team.
- Lead operational reviews, using data to report on volume, timelines and vendor performance to leadership.
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