Operations Manager, Account Operations - West/Central
C
CommureHealthcare SaaS
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementSQLMicrosoft Excel
Requirements
- 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience with SQL
- Experience with Excel
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
Responsibilities
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Focus on 80% account management and 20% on process improvement/cross-functional initiatives
- Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
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