Channel Development Director
F
Five9Cloud Contact Center Software
Candidates who reside outside the 50 mile radius of our San Ramon office.Full-TimeDirector
Salary105700 - 245700 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementBusiness DevelopmentAnalytical SkillsSaaSActive listeningStrategic thinking
Requirements
- 10+ years of experience in software sales, partner development, or business development within a cloud-based environment
- Emphasis on software sales
- Demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
- Strong operational and analytical skills
- Ability to describe trends and provide insight from KPI’s
- Strong strategic thinking with a penchant for action and results
- Excellent project management and creative problem solving skills
- Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
- Bachelor’s degree or equivalent years of relevant work experience
- Experience with and knowledge of Contact Center solutions and/or VoIP (Desired)
- Experience with Technology Solutions Brokers, National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS (Desired)
- Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution (Desired)
- Must have software/SaaS experience
Responsibilities
- Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners
- Drive business plans for Global Partners to scale services and develop a robust partner ecosystem across several disciplines
- Develop an enablement strategy to attract, develop, and maintain relationships with Technology Solutions Brokers or agents across National and Global partners
- Drive global net new sales results and pipeline development within a team of Channel Directors jointly managing key national (global) partners
- Drive partner enablement throughout the entire customer journey lifecycle
- Identify and expand critical relationships within the team of Channel Directors and named partners to deliver profitable business models and enhance Five9’s solutions and services
- Help expand the partner community within North America by recruiting and gaining commitment from Consultants and Technology Advisors
- Develop, retain and own Five9’s strategic relationships within a team of Channel Directors and partners to scale solutions and increase customer value
- Establish engagement models for ISV’s and development partners in conjunction with strategic partner offerings
- Develop, deliver and execute viable plan(s) to promote partner corporations branding and ensure Five9 is represented as the first and best option for contact center solutions
- Align closely with Five9 Sales to represent the interests of assigned partners within Five9 to elevate partner visibility
- Develop Partner Training and Enablement programs and certification programs for key partners within a team of Channel Directors
- Structure and negotiate partnership agreements that lead to incremental value and capabilities for adding new National and Global partners
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