Global Payroll Implementation Specialist - EMEA/LATAM
R
Remote - Referral BoardGlobal Employment
South AmericaFull-TimeMiddle
Salary1 - 3 USD per year
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Job Details
- Languages
- English
- Experience
- Several years
- Required Skills
- SalesforceMicrosoft ExcelGoogle SheetsSlackZendeskNotion
Requirements
- Several years of Global Payroll Implementation Experience with statutory tax regulations and payroll processing knowledge
- Several years of Global Payroll Technical Implementation set-up experience, on local payroll software
- Excellent understanding of end-to-end Global Payroll, PEO and HR processes
- Work experience in payroll operations and statutory requirements
- Experience in accounting reconciliations
- Excellent data management skills with high accuracy and attention to detail
- Experienced in handling multiple projects with multiple stakeholders
- An analytical mindset with great problem-solving abilities
- A technical aptitude with computer literacy, data analysis and critical thinking
- Ability to succeed in a fast-paced, international work environment
- Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests
- A Customer-Care oriented mind set and ability to build client relationships
- Constantly think of ways to improve and speed up work through automations
- Proficient in using Google Sheets or Excel
- Ability to work within a MacBook Pro environment
- Understand the need and idea to work largely asynchronously
- Fluent English (written and spoken)
- Working knowledge of Notion, Slack, Zendesk, Monday.com and Salesforce (plus)
- Working knowledge of DACH payroll software (plus)
Responsibilities
- Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services
- Analyze customers’ payroll needs and provide appropriate recommendations
- Direct and manage the implementation of new customers from the start of the relationship
- Obtain all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity
- Configuration of Remote’s Global Payroll system on a customer by customer basis
- Coordination of parallel payroll runs and reconciliation of wage-based taxes
- Verify payroll and tax set up is compliant with statutory regulations
- Coordination and communication of payroll Go-Live
- Handing over an accurate payroll to our Remote Payroll Operations team
- Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion
- Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates
- Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs
- Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues
- Maintain confidentiality of all customer and employee information
- Help in the creation and maintenance of the process documentation
- Work with internal teams to improve our platform, completing UAT Testing through shipping
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