Director, Strategy & Operations - Client Operations

WrapbookProduction Payroll

Remote - USA / CanadaFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 8–12+ years

Requirements

8–12+ years in strategy, business operations, executive operations, consulting, or operational leadership roles
Prior experience as a Chief of Staff, VP/Director of Business Operations, or senior strategic operator supporting an SVP, COO, or CEO
Proven track record running annual and multi-year planning processes
Experience managing and developing direct reports; comfort hiring for, building, and leading small teams
Track record of program managing large, cross-functional initiatives from ambiguity through sustained execution and measurable outcomes
Experience operating in high-growth, cross-functional environments with executive visibility
Strong executive presence and ability to influence senior stakeholders without direct authority
Exceptional written and verbal communication skills, including executive-level narrative development
Structural thinking – able to bring order to ambiguity and build systems that scale
High business judgment to distinguish what matters from urgent
Bias toward action – comfortable shaping strategy and driving to completion

Responsibilities

Own the End-to-End Planning Engine, including annual, 6-month, and multi-year planning cycles
Translate strategic direction into clear, actionable operating plans with accountability mechanisms
Run the Operating Cadence of Client Operations, including weekly, monthly, and quarterly leadership rhythms
Lead monthly KPI and performance reviews, improving leadership forums
Identify and prioritize opportunities to apply AI and automation within Client Operations
Build, develop, and direct a small team of Program Managers
Program manage initiatives end-to-end, including scoping, planning, risk management, and outcomes measurement
Own Executive-Level Communications, including Board, All Hands, and leadership offsite materials
Partner with SVP of Ops to drive cascading communications across Client Operations

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