Digital Solutions Rostering Consultant (Seasonal)
F
FrameworkEdTech
United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of one year in a support desk position
- Required Skills
- Mac OS XSalesforceMicrosoft ExceliOS
Requirements
- Strong Customer Service skills
- Strong Written and Verbal Communication skills
- High level of technical aptitude, ideally within the EdTech space
- Familiarity with software in the EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom)
- Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues
- Patience with technically challenged individuals
- Ability to quickly learn Internet based applications
- Experience with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS
- Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams
- Experience using Salesforce
- High level of comfort navigating the Internet and conducting detailed searches for specific information
- Strong analytical and problem-solving skills
- Ability to multi-task
- Attention to detail
Responsibilities
- Provide advanced (Tier 2 level) support to global customers utilizing education technology (EdTech) products
- Answer basic functionality questions
- Handle complex set up, onboarding, and error resolution
- Independently provide technical consultations
- Resolve technical problems
- Interact with customers through email, phone, and audio/video conferences
- Provide technical consultations around account creation, access to and use of various online resources/products
- Solve user account challenges for all online products
- Develop solutions for customer problems
- Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them
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