Product Support Specialist
B
BusPlannerK-12 transportation software
Ontario, Canada, 7am to 7pm ETFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft SQL Server
Requirements
- 3+ years in a client-facing technical support or product support role
- Strong proficiency in Windows environments (admin, configuration, command-line operations)
- Excellent written and verbal communication skills
- A proactive, problem-solving mindset and a desire to take ownership of technical challenges
- Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting
Responsibilities
- Deliver industry-leading product and technical support to clients from across North America
- Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
- Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
- Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
- Create and update help modules, client-facing documentation, and internal troubleshooting guides
- Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage
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