Technical Services Specialist II
New
A
AbsorbE-learning SaaS
Remote CANFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- SQLArtificial IntelligenceMicrosoft Power BIMicrosoft SQL ServerOAuthSalesforceSnowflakeJiraRESTful APIsConfluenceZendeskWorkday
Requirements
- Minimum 4+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role
- Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting
- Strong understanding of data models, validation, transformation, and system-to-system integration concepts
- Ability to analyze and translate complex business requirements into clear technical approaches and recommendations
- Proven ability to manage multiple projects while maintaining high standards of documentation and service
- Comfortable working independently while collaborating effectively across teams
- Familiarity with AI tools and agents
- Experience with Zendesk, JIRA, Confluence
- Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL
- Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.)
- Exposure to BI tools such as PowerBI, Sisense, or Snowflake
Responsibilities
- Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals
- Manage integration and data projects end-to-end; ensure timely and high-quality delivery
- Translate complex technical concepts into actionable, client-friendly guidance
- Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence
- Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset
- Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages
- Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design
- Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data
- Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance
- Act as a subject matter resource for more complex or high-visibility integration projects
- Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience
- Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges
View Full Description & ApplyYou'll be redirected to the employer's site
